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Policies

Client Communication and Collaboration

  • We value effective communication and collaboration with our clients.

  • We will maintain prompt and clear communication channels to address client inquiries, concerns, and updates throughout the event planning process.

  • We encourage clients to provide detailed information regarding their event requirements, preferences, and budget to ensure accurate planning and execution.

 

Confidentiality and Privacy

  • We respect the confidentiality and privacy of our clients and their event-related information.

  • We will not disclose any sensitive client information to third parties without prior consent, unless legally obligated to do so.

  • We will take necessary measures to safeguard client data and protect it from unauthorized access.

 

Event Proposal and Contract

  • We will provide clients with comprehensive event proposals and contracts that outline all relevant details, including services, timelines, costs, and terms and conditions.

  • Clients are encouraged to review and sign the event contract to indicate their agreement with the proposed terms before proceeding with the event planning process.

  • Any amendments or changes to the agreed-upon contract will be communicated and documented in writing with mutual consent.

 

Event Planning and Execution

  • We commit to providing professional event planning services tailored to our clients' needs and preferences.

  • We will strive to deliver high-quality events within the agreed-upon timelines and budget.

  • We will keep clients informed about the progress of event planning and seek their input and approval for major decisions.

 

Event Cancellation or Postponement

  • In the event of a cancellation or postponement, we will work with the client to minimize any associated costs or liabilities.

  • Clients are required to provide notice of cancellation or postponement within the agreed-upon timeframe specified in the contract.

  • Depending on the circumstances, cancellation or postponement fees may apply, and these will be communicated to the client in advance.

 

Customer Feedback and Complaints

  • We value feedback from our clients and consider it an opportunity for continuous improvement.

  • Clients are encouraged to provide honest feedback about their experience with our event planning services.

  • Any complaints or concerns will be addressed promptly and resolved to the best of our ability.

 

Refund and Payment Terms

  • Payment terms and schedules will be clearly defined in the event contract and agreed upon by both parties.

  • Refund policies, if applicable, will be communicated to clients in the event contract and will depend on the circumstances surrounding the cancellation or postponement.

  • All payment-related matters will be handled professionally and in accordance with applicable laws and regulations.

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